Robot Specialist

One of the best customer support service I've ever experienced, and in today's world, that's rare. I've purchased two robot vacuums from them and spare parts. Their knowledge of the products are brilliant and will give you the right advice on what will work for you. Very proactive in communicating and support, especially Carl! They go above and beyond to respect you as a customer and value your business. Would highly recommend them any day!

I had an amazing experience at Robot Specialist. As soon as I walked in I was warmly greeted by Nathan. His product knowledge is unrivalled as he has used every machine he sells. He guided me to the right machine based on my needs and asked me to have a seat on the couch and take my time whilst I perused some you tube review clips on the machine he suggested as he understood it is not a small sum being spent and wanted me to be comfortable with my decision. I am extremely greatfull for his patients and the kindness he showed me. I didn't feel like " just another customer" which ultimately led me to purchase an amazing Robot Vac.

Honestly confused about all these good reviews?! I am only rating these guys a 1 star because 0 star is not an option. I ordered an Ecovacs accessory pack for my robot vacuum cleaner on 4 November 2023 through Woolworths Everyday Market. When it was delivered, they had sent me a different product to the one I had ordered - it was an Ecovacs accessory pack but it had a different product number, different product name, it visually looks different and it did not list my machine as compatible. The one they sent me was $10 cheaper than the one I purchased, and it was also a discontinued model (so obviously they were trying to get rid of them!) Assuming it was a simple mistake that could be fixed, I contacted Woolworths Everyday Market who liaised with Robot Specialists who were adamant it was not a mistake and that the product they had sent me would fit my machine, even though it didn’t say it. I told them that I wanted the product I had ordered (which they were selling on their website) and they told me I had to pay the postage to return it before they would refund my money! Finally, in January 2024, after having disputed it with my credit card company, they reluctantly agreed to pay for the postage to return it. What an absolute joke, never again!!